Desk Assistant

Illinois Institute of Technology | 2016 - 2017

Performed clerical tasks such as answering help-desk phone calls and emails, retrieving information for students, faculty, and staff, sorting and delivering official documents, and helping troubleshooting account hold, registration, on-campus job, and other issues issues for students.

Tracked the number of individuals who came into or contacted the office, the nature of their issues, and the resolve time.

Directed students to the appropriate offices to resolve issues when necessary.


Facilitation  Communication  Customer Service